I can handle the traffic, the filth by the side of the road and the nosey neighbours/cousins..
but I really can’t handle shopping here.
All I wanted was to buy a saree for someone and I thought I would go to the biggest shop here.(So I can avoid the sales people)
As you enter the shop, you are met with a line of beauties, their only job is to greet you and ask what you are looking for..then they will call another decked up beauty who will guide you to the lift, take you up to the level where sarees are kept and hand you over to the next decked up beauty, who in turn will ask you again what you are looking for and pass you to another sales person.
Once you buy what you need, then you have to wait another 30 minutes before you can pay because the man manning the counter was talking to his friend. ,(You are still escorted by another beauty to the payment center and handed over to the next beauty)Then the man at the counter realizes that you are using an overseas credit card and he wants to write the card details on the slip(Why? I have no idea!)
Then you have to wait another 20 mints because the man misplaced the counter slip you have signed and has to rummage through all the slips in front of him till he found the right one.
Then you have to go to another counter to collect your shopping.Fortunately as soon as the payment is done, the beauties disappear and you are free to find your way out of the shop.
What I am used to is, go to the shop, read the floor information on the wall that lets you know which level has what I am looking for, take the lift/escalator to that level, look for what I need, pick it up, go to the check out (most often self check out) pay for the stuff and walk out.
I like to be in control. I don’t need to tell 100 people what I am looking for, I don’t want to feel obligated because the sales person has to open all the sarees and then will have to fold it back, I don’t want to answer if I am looking for anything else and I certainly don’t need to be escorted to the lift.
I was told that what I experienced was the ultimate customer service!!!
I am still trying to grapple with the ideology that forces people to do such mindless work in the name of ultimate customer satisfaction.